At Carrom Club, we are committed to providing the best gaming experience to all our users. We constantly upgrade our Products and Services to provide you with a greatly enjoyable experience of playing Carrom online.
However, if there is ever an error in our Services, we will refund your money if, after an investigation into the matter, your claim is supported by the findings of our investigation. Our clear and transparent Refund Policy is delineated below:
Refund & Cancellation
Carrom Club is not responsible for any loss resulting from the cancelation or termination of any games due to Service outages caused by the failure of our service providers, computer viruses, natural disasters, or any other reasons that are not in our control. You agree that you will not be entitled to any refund for any cancelation or failure of games caused by factors that are beyond the reasonable control of Carrom Club. To claim a refund of the money deducted from a player's account/lost by a player because of a technical problem in the Carrom Club gaming platform, the player must make a refund request within 3 days of such deduction. No requests made after 3 days will be considered.
Online transactions to transfer money to your Carrom Club account have to be made via third-party payment gateways. Carrom Club will not in any way be responsible for the rejection, cancellation or failure of any transactions, as such transactions are subject to the terms and conditions of the third-party payment gateways. Carrom Club may reverse any successful transactions-the amount will in such a case be refunded to the financial instrument/payment gateway that was used by you to perform the transaction.
Carrom Club reserves the right to check or validate the personal information of players from time to time. Validation can be done through phone calls or via email. If we are not able to get in touch with you at first, several attempts will be made to establish contact with you. In the event that validation is unsuccessful, or if we are unable to contact you even after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument/payment gateway that you used to make the deposit into your Carrom Club account.
Carrom games, contests, offers, bonuses and tournaments on Carrom Club may get cancelled or discontinued at any time without prior notice. Carrom Club disclaims any liability for such cancellation or discontinuation, except for the refund of the entry fee wherever applicable.If you face any issues with our Products, you can send us an email at [insert email ID] explaining your issue in detail. Our Customer Support team will get back to you and provide you with a comprehensive solution.